StoreCheck Promos

Merchant support

Help when a preflight needs a second look.

Support is available in English and Turkish.

Contact

Email support@storecheckkit.com. We aim to acknowledge support requests within two business days.

Include these details

  • Your permanent .myshopify.com domain.
  • The action you were taking and the result you expected.
  • Any error ID shown by the app.
  • A screenshot with customer and sensitive data redacted.

Never email Shopify access tokens, passwords, payment data, or customer personal information.

Before contacting support

  1. Refresh Shopify Admin and reopen StoreCheck Promos.
  2. Confirm the tested variant is published to the Online Store sales channel and available for the relevant market.
  3. Confirm the discount is active for the current time, currency, customer eligibility, and cart threshold.
  4. Run the scenario again and note the newest result.

Türkçe destek

Mağazanızın kalıcı .myshopify.com adresini, yaptığınız işlemi, beklediğiniz sonucu ve varsa hata kimliğini gönderin. Ekran görüntüsündeki müşteri ve hassas bilgileri mutlaka gizleyin.